Frequently Asked Questions
About orders and deliveries
Which carrier do I use for deliveries?
We use the services of private transport or carry out deliveries by Chronopost in packaging suitable for the transport of wine bottles.
How long will it take for me to be delivered?
In general, delivery times are 2 to 5 days depending on the carrier.
How much is shipping ?
Delivery is free from EUR 250 purchase. Shipping costs are EUR 29.
How do I track my delivery?
We inform you by email of the departure of the bottles, with a delivery date. As for Chronopost, a tracking number will be sent to you. You can track your package by going to the Track your order page.
Do you deliver to my country?
We currently deliver to Europe and Great Britain, for our professional customers in large quantities, we also deliver worldwide.
Can I modify or cancel my order?
No changes can be made to your order once it is sent. Please send us a message by filling out the form on the Contact page as soon as possible with the subject line “Cancellation ” and your full name and order number. We will get back to you as soon as possible.
How to apply the discount code?
Discount codes may be applied to your order at checkout. Enter your discount code in the required field. Once you click "Apply", your discount will be deducted from your cart total and you can proceed to payment. Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotion or offer.
I am placing an order as a gift, how can I ensure that no price is indicated in the order
No worries, no price is ever indicated in the packages we send.
About accepted payment methods
What payment method do you accept?
We accept payment by credit card, in the form of check or by transfer.
What currency do you accept?
The accepted currency is Euro €.
How are checks used?
Checks in Euros and domiciled in France are only accepted. Addressed to the order of SCEA LES VIGNOBLES OLIVIER FLEURY: Château du Pavillon , 33410 SAINTE-CROIX-DU-MONT .
Where to transfer the transfer order?
The transfer order must contain the following information:
Returns and Refunds
What are your return conditions?
If the products do not give you satisfaction, you have a legal period of 14 working days to withdraw and contact us.
Once the product is returned, you will be contacted for an exchange or refund.
Any product opened, damaged or showing traces of misuse/storage cannot be the subject of a complaint.
It is your responsibility to report, with supporting photos, any defect upon receipt in the presence of the carrier, no complaints will be accepted after this period.
Please refer to the Refunds page for further information.
How can I return my product to you?
You will receive a prepaid return slip, we will arrange the return by courier or ask you to drop it off at the nearest post office.
Who pays for return shipping?
Return costs are covered by us within the legal period of 14 days mentioned above.
Do you confirm receipt of the returned products?
You will be notified by email or call from us upon receipt of the items, generally within 2 to 5 business days.
The order was damaged in transit. What can I do ?
PLEASE NOTE: In the event of damage or breakage, it is the carrier who is responsible for the integrity of the package during delivery.
It is the customer's responsibility to check the contents of the package upon receipt and to formulate precise and reasoned reservations stipulating the damage, if applicable, by entering them on the delivery slip or the electronic box provided by the carrier. The customer also has the option of refusing the package if its integrity has not been preserved.
In all cases, the customer must notify us within 48 hours maximum after receipt of the package using the form on the Contact page.
If all the preceding conditions are met, we undertake to offer a reshipment, a credit or a refund to the injured customer.
An item is missing from my package. What can I do ?
Please contact us on the Contact page and make sure you provide us with all the details of your order.
I contacted you by email, but have not received a response in over 2 business days. What can I do ?
We are sorry to hear this! Please ensure your request has been sent using the form on the Contact page. We do our best to respond to everyone as quickly as possible, this usually means within 1-2 business days (Monday - Friday, excluding holidays). Sometimes our responses may end up in your spam folder. Make sure to check this folder carefully and add us to your contact list.